goDutch hospitality solution started from the idea of providing flexibility and transparency to the customer, as well as allowing them to have more decisional power about their experience with a restaurant. Moreover, restaurant owners are well advised to use technology within their business model to facilitate scaling and creativity with their resources especially in a post pandemic context. The solution does not try to replace face to face interaction, rather it steps up hospitality into a digital place enhancing the experience for the customer and driving efficiencies for the restaurant owner.
goDutch enables restaurant patrons to have a seamless dining experience. It is a comprehensive solution that provides a secure and efficient operational workflow for restaurant owners and staff. With an Uber-like business model, goDutch patrons are digitally connected with waiting staff, bartenders and managers at the same time.
The app helps eliminate the need for paper menus, receipts, and paper pads by providing an entirely mobile solution. Customers are permitted to order what they want, when they want it straight from their phones, alleviating long wait times, order inconsistencies and bill splitting headaches. The waiting staff benefits by seeing incoming orders directly on their phones and tips, staff help alerts and reviews after dining has finished. Overall, goDutch strives to be a pioneer in digital hospitality, allowing restaurant staff to focus less on workflow and hardware and concentrate on the dining experience.
The technology is made up of 3 components:
- The point of sale system communicates with the user app and staff app. From here restaurant owners and managers can control the menu, the staff and the restaurant layout, etc. It’s a transparent solution for all parties.
- The user app allows customers at a table to scan a QR code and order individually. When the order is ready, the customers at the table will be notified. At the end of the experience, customers can either split the bill and then they can pay with apple pay or whatever mobile payment they use.
- The waiting staff app displays an overview of the tables that are assigned to the specific waiters. They will see incoming orders for the tables that they are assigned to, order value and what the customer reviews are like regarding the food and service.
If you go out to eat with a group of people, you download the app which allows you to scan a QR code. It launches an individual ordering and payment experience for the customers in the context of the whole table that they are seated at. It sends those orders directly to the restaurant management portal. The orders are also sent to waiters. What this means is that each customer can order and pay separately but the dining experience remains synchronized for the group.
" I chose to work with them because of their competitive pricing. I was confident that they’d be able to build out what we needed. They’re diligent, intelligent, and they have a lot of experience in similar initiatives."